Synertec’s partnership with

Carr's Billington (The Billington Group)

“Since implementing these services, automation has delivered significant benefits, improving efficiency, saving us hours per month and freeing up our staff to focus on critical tasks.”

Key Takeaways

By automating the task, Carr’s Billington calculated that they’re now saving 480 hours per month across the 12 individuals on their finance team.
Through Prism Client being accessible at all of Carr’s Billington’s branches nationwide, staff are able to efficiently access and manage document copies. This capability facilitates prompt resolution of customer issues in real-time, eliminating the need to contact the finance team at their head office for document retrieval. This benefit of Prism has significantly enhanced operational efficiency.

Carr’s Billington (The Billington Group) have been with Synertec for over 10 years, they partnered with us for our Hybrid Mail & VaultLink™ solutions.

Carr’s Billington initially approached Synertec to alleviate the strain caused by the manual printing, franking, and posting of sales ledger documents to customers. Each month, their 12-person finance team spent an entire week on these tasks, diverting resources and negatively impacting team morale.

In recent years, Carr’s Billington has also embraced Synertec’s VaultLink™ technology, a self-service solution for their customers. The introduction of VaultLink™ has led to a significant decrease in inbound calls for copy requests and queries. Providing customers with the ability to access their documents instantly, even on the go, has not only enhanced operational efficiencies but has also elevated the overall customerexperience with Carr’s Billington.

What did they do before?

The previous manual processes were time-consuming and resource-intensive, disrupting day-to-day operations. Recognising the lack of sustainability in these methods, Carr’s Billington sought automation solutions to streamline processes, reduce the burden on their team,

and enhance overall efficiency. Upon discovering Synertec in 2014, the partnership has been essential in driving operational improvements ever since.

What were the results?

Automation has generated significant benefits for Carr’s Billington’s Credit Control processes. What once required hours of manual effort is now achieved with the simple press of a button, saving a substantial amount of time. The organisation has also experienced a marked decrease in costs associated with franking and printing. Furthermore, documents now reach customers in real time, eliminating delays that could previously extend up to a week. This transformation has not only improved efficiency and accuracy but has also heightened customer

satisfaction.

By automating the task, Carr’s Billington calculated that they’re now saving 480 hours per month across the 12 individuals on their finance team.

Through Prism Client being accessible at all of Carr’s Billington’s branches nationwide, staff are able to efficiently access and manage document copies. This capability facilitates prompt resolution of customer issues in real-time, eliminating the need to contact the finance team at their head office for document retrieval. This unforeseen benefit of Prism has significantly enhanced operational efficiency since its

implementation.

"Prism’s automation has been highly successful over our 10-year partnership with Synertec, despite encountering some teething issues with a recent but big change to our Prism configuration. These initial challenges were expected, but we’ve been particularly impressed with how quickly the Synertec team reacted and implemented preventive measures to address them."

“

Synertec’s proactive approach not only resolved any issues promptly but also strengthened the process and our relationship moving forward.

- Emily Roche Head of Transactional Finance

How has it affected them and their productivity?

"Synertec’s Hybrid Mail solution has revolutionised our business processes. Partnering with Synertec and integrating Prism into our workflows has eliminated manual handling entirely."

With this streamlined process in place, the Carr’s Billington team are now able to fully dedicate themselves to core responsibilities and tasks. The elimination of manual handling has significantly enhanced efficiency and productivity, empowering employees to focus on strategic, value-added activities without the distraction of routine administrative duties. As a result, they have seen a significant boost in efficiency, output and overall job satisfaction.

“

We no longer worry about managing post, leading to a substantial reduction in backlog and operational delays.

- Carr's Billington

Conclusion

Carr’s Billington stated that VaultLink™ has been a game changer for them and is something they regularly highlight to customers. As many of their customer base are farmers, 24/7 access to their important documents is crucial, and VaultLink™ provides them with the flexibility they need.

They stress it has become a key selling point; the added convenience has been greatly appreciated by their valued customers. The combination of both these services has streamlined Credit Control processes, making operations more efficient and customer centric.

"I highly recommend Synertec’s Hybrid Mail & VaultLink™ solutions. Since implementing these services, automation has delivered significant benefits, improving efficiency, saving us hours per month and freeing up our staff to focus on critical tasks. We’re confident with Synertec’s continued support, the long-term success of our automation journey will continue to grow.”