Healthcare

Our technology coupled with over a decade of working with our NHS Trust partners means we provide a complete solution for Healthcare communications. Even against a backdrop of resource and budget constraints, our innovation enables the Health Service to support the individual needs and preferences of millions of patients.

Working with Synertec means:

Significant direct cost savings

2-way appointment management communication

Consistent, high-quality, and prompt patient communication across departments, clinics, and Trust systems

Automated appointment reminders and FFT feedback

Efficiency gains from automation of manual processes

Reduced Did Not Attend (DNA) rates

Simple, fast implementation with very short payback periods

Reduced risk, from a proven and secure solution

Simple, secure electronic delivery choices for patients

A shared source of information for patient communication needs and preferences, visible to all

Meeting patient accessibility needs consistently, with communications received in the same timescales as for all other patients


Customer challenges in healthcare

Consistency for patients

Complex patient pathways make consistency very hard to achieve. Patients could easily receive 10 letters from 6 different Trust systems as part of a single treatment incident.

The depth of our expertise, combined with our unparalleled ability to work with any system, means we build solutions specific to the needs of individual Trusts. This makes us uniquely able to help Trusts achieve the consistency they need, while simplifying and harmonising processes and reducing costs.

The Accessible Information Standard

Mandated by NHS England, The Equality Act, The Care Act, The Health and Social Care Act and an equality objective within CQC inspections, the Accessible Information Standard must be met by all Health and Social Care providers.

This is a major challenge for all NHS Trusts, particularly when budget constrained. How can you stop an individual letter amongst thousands leaving in a format inappropriate to the patient? How can consistency be maintained across all clinical systems? How can patient needs be shared between clinical systems, providing visibility to everyone? And how can any of this be achieved within existing budgets?

These are the challenges we are already solving today for NHS Trusts around the UK.

Digital Migration

A move towards digital communication with patients is a core objective across the NHS, driven by increasing patient demand as well as the Paperless 2020 programme.

But migration is challenging and without a cohesive plan, poorly aligned projects can lead to greater complexity, increased costs, and compromised effectiveness.

At Synertec we are experts with proven solutions that navigate the complex patient pathways and Trust systems. We help you maximise the cost and efficiency benefits of the move to digital communications.

"...Synertec also provides an email sending facility allowing us to send certain letters via email rather than standard post"

"Our systems had limited ability to record, flag and share communication needs. The Synertec solution is patient specific and not system specific. Flagging and outputting Accessible information is now automated for our teams, and patients receive their required communication in a variety of formats without delay."

"Synertec seamlessly handles the communication from various systems around the Trust and can automatically attach leaflets, questionnaires and maps where required... Utilising the system has taken away the manual task of folding and inserting letters for our staff."

"Synertec handles most of the printing from the patient and clinical systems in various sites across our Trust. Synertec handles our jobs differently by applying different template requirements and following a set of rules that have been Trust defined for each letter type, this provides us with full flexibility in how we send correspondence."

"...Synertec also provides an email sending facility allowing us to send certain letters via email rather than standard post"

"Our systems had limited ability to record, flag and share communication needs. The Synertec solution is patient specific and not system specific. Flagging and outputting Accessible information is now automated for our teams, and patients receive their required communication in a variety of formats without delay."

"Synertec seamlessly handles the communication from various systems around the Trust and can automatically attach leaflets, questionnaires and maps where required... Utilising the system has taken away the manual task of folding and inserting letters for our staff."

"Synertec handles most of the printing from the patient and clinical systems in various sites across our Trust. Synertec handles our jobs differently by applying different template requirements and following a set of rules that have been Trust defined for each letter type, this provides us with full flexibility in how we send correspondence."

Get in touch

Want to learn more about us?

Call 01823 652360 or message us

and see how Synertec delivers Complete Document Control

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