Business Priorities
Our Executive Management Team came together to outline Synertec's key business priorities for the 24/25 Financial Year.
In line with our value of openness, we made the decision to share these priorities publicly as a commitment to our focus.
Business Priorities
Our Executive Management Team came together to outline Synertec's key business priorities for the 24/25 Financial Year.
In line with our value of openness, we made the decision to share these priorities publicly as a commitment to our focus.
Priorities Wheel
Synertec is committed to improving quality, reducing costs, and achieving growth.
We aim to provide valuable solutions that enhance customer service levels while preventing recurring issues.
Quality
It is important to us as a business that we constantly strive to improve our customers’ experience of working with us. With that in mind, enhancing our overall quality will be our number one priority for this financial year.
We are specifically focused on:
Customer Service levels and turnaround times
Applying ‘first-time fixes’ to prevent reoccurrence of any issues that do occur
Developing our products to provide solutions that add value to our customers and promote mutuality
Costs
In a time where many businesses are struggling, it is vital for us to ensure we apply sensible financial controls, therefore ensuring the long-term sustainability of Synertec for both our customers and our people.
We are specifically focused on:
Ensuring that all spend has a clear return on investment (not specifically financial)
Applying entrepreneurial thinking to find ways to reduce costs
Increasing system and process efficiency across the business, to enable us to achieve excellence and sustained expansion without increasing costs
Growth
As always, we strive to be market leaders in what we do. At the centre of that is the desire to continue to grow the business by providing value to a broader range of customers across a wide range of industries.
We are specifically focused on:
Increasing our customer-base through sustained expansion in current markets
Diversification into new markets through creative strategies to add value
Identification and implementation of new technologies to assist in product development and future growth
People
Our people are at the centre of everything we do, it is important to us that we continue to develop both our employee benefits and our wellbeing provision. This will ensure that our people can have a long and successful career with Synertec, whilst feeling valued and supported.
We are specifically focused on:
Continuing to develop our employee benefits package to further increase stability and support for our people and elevate our standing as an employer of choice
Promoting wellbeing at work to improve overall health, reducing absence and retaining our valuable people
Further embedding our company culture to ensure all our people feel the benefits
Flexibility
Whilst we hold structural control and process in great importance, it is vital that we don’t lose sight of the strategic flexibility that has made us successful over the last 25 years.
We are specifically focused on:
Retaining our flexibility to ensure we remain agile, allowing us to react quickly and decisively to new opportunities
Ensuring we can keep pace with technology and changing customer demands through development of our R&D function
Innovation and continuous improvement of our products and solutions to enhance our offering for new and existing customers
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