Privacy Policy

We are committed to protecting and respecting your privacy. This notice sets out how we look after your personal data and tells you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below:

  1. Introduction
  2. The types of data that we collect and how we collect it
  3. How we use your personal data
  4. Providing your personal data to others
  5. International transfers of your personal data
  6. Data security
  7. Retaining and deleting personal data
  8. Your rights
  9. Contact Us

Introduction

"We", "us" and "our" refer to Synertec Limited. We are registered in England and Wales under registration number 03717583, and our registered office is at 2 Castle Road, Chelston Business Park, Wellington, Somerset, TA21 9JQ. 

This notice applies when you visit our website: synertec.co.uk, if you obtain products or services from us, if you apply for a job with us, if we identify you as a potential customer or if you supply services to us. These are all situations where we are acting as a data controller with respect to your personal data, that is when we determine why and how your personal data is processed.

Contact our Data Protection Officer (DPO) at gdpr@synertec.co.uk with any questions in relation to this notice or your privacy rights.

Please check back frequently to see any updates or changes to our privacy notice.

Our website may from time to time contain links to and from the websites of other businesses.  If you follow a link to any of these websites, please note that these websites have their own privacy notices and that we do not accept any responsibility or liability for their privacy obligations.  Please check their privacy notices before you submit any personal data to these websites.

The types of data that we collect and how we collect it

Personal information, or personal data, means any information about an individual from which that person can be identified.  We may collect, use, store and transfer different kinds of personal data about you which we collect from various sources as described below:

  • Identity Data and Contact Data includes name, email address, job title/role and employer details, address and telephone numbers. We collect this data from you when you contact us, interact with us or request information about our products and services. We may also collect this data from third parties, such as trusted lead generators or from publicly available sources such as Linked In and other websites.
  • Publication Data includes details you choose to publish via our website or on our social media pages to others including your Identity Data and Contact Data when you provide comment or testimonials.
  • Technical Data includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website and our Prism service. We collect this data by the use of cookies and other similar technologies.  See our Cookie Notice for details.
  • Usage Data includes information about how you use our website, products and services. The source of the usage data is Google Analytics and is collected by way of cookie and other similar technologies.  See our Cookie Notice for further details.
  • Marketing and Communications Data includes your preferences in receiving marketing communications from us. We collect this information when you purchase our products or services or request information about our products and when you update us with your marketing preferences at any time.

We may also collect, use and share Anonymised Data and Aggregated Data such as statistical or demographic data for any purpose. Anonymised and aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate statistics to understand usage of our website.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. 

How we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where you have given your consent to the processing of your personal data for a particular purpose.
  • Where it is necessary for the performance of a contract with you or to take steps to enter into a contract with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Purposes for which we will use your personal information

The purposes for which we will process your personal information and the lawful basis of processing on which we rely are described below.

Purpose/Activity Lawful basis for processing including basis of legitimate interest

To provide you with the products and services you have purchased from us, including providing training and customer support.

Performance of a contract with you

To administer and support the products and services you have requested including to send service notifications, manage and support the provision of your services, to manage and collect payments and to exercise our legal rights

Performance of a contract with you

Necessary for our legitimate interests (the efficient running of our business and services, to recover amounts due to us and to protect and assert our legal rights)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy notice

(b) Asking you to update your information

(c) Dealing with any issues or feedback you may have or asking you to complete a survey

Performance of a contract with you

Necessary to comply with a legal obligation

Necessary for our legitimate interests (to keep our records updated, to manage and improve our services and the efficient running of our business)

To administer, protect and manage our business and website (including troubleshooting, business operational analysis, testing, system maintenance, support, reporting and hosting of data) 

Necessary for our legitimate interests (for running our business, provision of administration and IT services, business performance analysis, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

Necessary to comply with a legal obligation

To carry out research to identify sales opportunities and leads

Necessary for our legitimate interests (to identify sales opportunities and to make sales of our products and services to grow our business)

To follow up sales leads whether sourced by way of request for information, by third party lead or from internal research identifying you as potential purchaser of our products and services

Your consent (if your consent is required)

Necessary for our legitimate interests (to qualify sales leads and to make sales of our products and services to grow our business)

To send you marketing communications

Your consent (if your consent is required)

Necessary for our legitimate interests (so that we can market our products and services to B2B customers)

To carry out market research or surveys

Necessary for our legitimate interests (to improve our products and services based on feedback, to develop our business and to inform our marketing strategy)

To use data analytics to improve our website, marketing, user relationships and experiences

Your consent (to the setting of cookies)

Necessary for our legitimate interests (to improve our products and services based on user experience, to define types of users for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To deliver targeted website content and advertisements to you both on our website and via third party platforms (eg Linked In) and measure and understand the effectiveness of the advertising we serve to you

Your consent (to the setting of cookies)

Necessary for our legitimate interests (to procure sales of our products and services, to study how people purchase/use our services, to develop our sales, to grow our business and to inform our marketing strategy)

To purchase goods and services from you for our business

Necessary for our legitimate interests (to provide and manage our services and the efficient running of our business)

To consider you for a job with us that you have applied for

Necessary for our legitimate interests (to engage employees and contractors as required by our business).  We have a separate Privacy Notice for Recruitment Candidates which is available on request

Children

Our services are not directed to nor provided to individuals under the age of 18.

Marketing and Opting out

You will receive our marketing communications in your business capacity if you have requested information from us, if you provided us with your details or if we have identified you as someone who may be interested in our products/services.  We do not need your consent to send you marketing communications in your business capacity.

If you are an individual and have already purchased our products and services, we may send you information about our similar products or services under soft opt-in consent.  Consent in this scenario is taken as given because you have signed up to receive our services already.

You can unsubscribe from our marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing gdpr@synertec.co.uk at any time.

We use third-party advertising platforms, such as LinkedIn and Google etc. to send you advertising messages that are targeted at you.  Third-party advertising platforms set their own cookies on our website which collect information about your visits to our website.  This means that you may see advertising from us on other websites that you are visiting.

We use third-party solutions such as Google Analytics to help us with these targeted messages. We analyse information from advertising campaigns to understand their effectiveness.  We also use analytics to understand how people use our website and to improve our website.

Details of the cookies set and how to manage or decline the setting of advertising and analytics cookies are set out in our Cookie Notice.  You can opt out of remarketing activity by visiting Google’s Ads Settings page and updating your preferences. To opt out of advertising preferences on LinkedIn, adjust your privacy settings on Linkedin via your personal profile. You can also opt out of targeted marketing by changing your cookie preferences for our website

We do not make any decisions based on profiling which produce legal effects on you.

Providing your personal data to others

We use service providers acting as processors to help manage our business. 

Please email gdpr@synertec.co.uk if you would like details of our service providers.

In addition, we may share your personal data with the following parties:

  • insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise or defence of legal claims.
  • taxation authorities, regulators, law enforcement agencies and other authorities if required by such authorities or by due process of law.
  • third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

International transfers of your personal data

Your personal data will be stored and processed by us in the UK.

Some of our service providers operate from outside of the UK and whilst your data will always be stored in the UK, assistance from service providers may amount to a transfer of personal data outside of the UK or the EU. We will only transfer your data outside of the UK/EU in compliance with data protection laws and provided appropriate or suitable safeguards are in place to protect your data, these being either an adequacy decision, Standard Contractual Clauses or Binding Corporate Rules.

Please email gdpr@synertec.co.uk if you would like details of the appropriate safeguards we have in place for transfers of data outside of the UK or EEA.

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Retaining and deleting personal data

We will retain your personal data for as long as necessary to provide you with our services and for so long as you do not wish to unsubscribe from our marketing communications or from receiving targeted advertising. We will also retain your personal data as necessary to fulfil our contractual obligations and to comply with our legal obligations, resolve disputes, and enforce our agreements.

Where we no longer need to process your personal data for the purposes set out in Section 3 of this privacy notice, we will delete your personal data from our systems unless we need to retain a limited amount of information to make sure that we act in accordance with your wishes.

Where permissible, we will also delete your personal data on your request. Information on how to make a deletion request can be found in Section 8, Your rights.

Please email gdpr@synertec.co.uk if you would like details of our retention periods for different kinds of personal data.

Your rights

You have certain legal rights with respect to your personal information which you may exercise at any time by contacting us at gdpr@synertec.co.uk

Right of access

You have the right to access any personal data we hold about you: we will provide a copy of your personal data that we hold together with details of the purposes of the processing, the types of personal data we hold and the people to whom your personal data has been disclosed.

Right to rectification

You have the right to have inaccurate or incomplete personal data corrected or to restrict the processing of personal data whilst the accuracy is checked.

Right to erasure

You have the right to ask to have personal data we hold about you erased. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with law.

Right to data portability

In certain circumstances, you have the right to have data we hold about you transferred to yourself or another data controller. Note, this right only applies to information that is processed by automated means which you initially provided consent for us to use or where we used the information to perform a contract with you.

Right to object

You have the right to:

  • ask us not to process your personal data for direct marketing purposes
  • object, on grounds relating to your particular situation, to the processing of your personal data (including profiling) where we are relying on a legitimate interest.

Right to withdraw consent

You have the right to withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent.

Right to complain

You have the right to lodge a complaint with the UK Information Commissioners Office  or other data protection supervisory authority applicable to you if you are unhappy with the way we are handling your personal data.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Contact Us

If you have any questions or complaints about this Privacy Notice, please send an email to: gdpr@synertec.co.uk

Or write to:

Data Protection Officer

Synertec Limited

2 Castle Road

Chelston Business Park

Wellington TA21 9JQ.

 

 

 

 

This Privacy Notice was last updated on 26th January 2021