SMTP
When an email message is sent to a different domain than the user’s domain, Simple Mail Transport Protocol (SMTP) ensures the message is forwarded to the recipient’s domain.
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Overview
Synertec have integrated with emailing functionality known as SMTP Relay. The solution enables Prism to send emails on behalf of your current office 365 accounts. This removes the requirement for Outlook (on the Prism server) or using the customer’s Exchange infrastructure to do so.
The below flowchart outlines how SMTP works:
Benefits
There is no change to the way our customers send documents to Prism, or how document routing is determined, the only difference is that emails are sent via the SMTP Relay function, which has the following benefits:
Projects can be completed in less time as there is no requirement for Outlook licencing
Email failures can be reported immediately to customers as there will be no processing stalls when using Outlook
Synertec support teams can focus on the calls that make a difference due to vastly reduced email related support calls generated on our end
FAQs
Which companies, including Synertec, have access to the mail?
The email will only exist in Office 365, Synertec will not have access.
What information will I need to provide to send emails via SMPT Relay?
Synertec will need to be provided with the Username and password for each email profile configured. Also, the customer needs to make sure that the account is an ‘application account’.
Is a new Data Protection Agreement (DPA) required?
This will depend on when the last DPA was signed. Your Business Development Manager will be able to advise on your specific circumstances.
How can we see the emails that have been sent?
Emails sent through this method will be available via the accounts sent items folder as per normal office 365 accounts.
More FAQs can be found in the resources below
Get in touch
Want to learn more about us?
Call 01823 652360 or message us
and see how Synertec delivers Complete Document Control